Data and performance


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* Indicators reported within the Consolidated Non-Financial Statement subject to limited assurance by the external auditor.

Responsible investor

  2022 2021 2020
Direct investments by the Group’s insurance companies subject to negative screening approach (€ mln) * 235,437 312,772 326,425
New green and sustainable investments (€ mln) * 3,189 2,537 n.a.
Fenice 190 - investments to support sustainable recovery in Europe (€ mln) *
The amounts are cumulative.		 2,080 2,080 1,270
Carbon footprint of investment portfolio (EVIC) (tCO2e/€ mln invested) *
The indicator refers to the carbon footprint of direct general account investment portfolio of the Group’s insurance companies in listed equities and corporate bonds, in terms of carbon intensity (EVIC). 
The coverage is 74% for 2020, 73% for 2021 and 75% for the year 2022. Our ambition and commitment is to increase the part of our investment portfolio covered by the carbon footprint assessment in order to provide increasingly precise data. 
To calculate the carbon footprint indicators, the Group relies on MSCI data. Data related to CO2 emissions and carbon intensity (EVIC and sales) of the companies in the portfolio refer to the last available data at the moment of the calculation of carbon footprint for this reporting (usually January/February of each year) and therefore mainly refer to the previous year as the new data are available in the second semester of the year.		 100 128 145
Carbon intensity (sales) (tCO2e/€ mln of sales) *
The indicator refers to the carbon footprint of direct general account investment portfolio of the Group’s insurance companies in listed equities and corporate bonds. 
The coverage for carbon intensity (sales) is 85% for the years 2019 and 2021, 87% for the year 2020 and 88% for the year 2022. Our ambition and commitment is to increase the part of our investment portfolio covered by the carbon footprint assessment in order to provide increasingly precise data.
To calculate the carbon footprint indicators, the Group relies on MSCI data. Data related to CO2 emissions and carbon intensity (EVIC and sales) of the companies in the portfolio refer to the last available data at the moment of the calculation of carbon footprint for this reporting (usually January/February of each year) and therefore mainly refer to the previous year as the new data are available in the second semester of the year.		 188 241 243
Absolute emissions (mln tCO2e) *
The indicator refers to the carbon footprint of direct general account investment portfolio of the Group’s insurance companies in listed equities and corporate bonds. 
The coverage is 74% for 2020, 73% for 2021 and 75% for the year 2022. Our ambition and commitment is to increase the part of our investment portfolio covered by the carbon footprint assessment in order to provide increasingly precise data. 
To calculate the carbon footprint indicators, the Group relies on MSCI data. Data related to CO2 emissions and carbon intensity (EVIC and sales) of the companies in the portfolio refer to the last available data at the moment of the calculation of carbon footprint for this reporting (usually January/February of each year) and therefore mainly refer to the previous year as the new data are available in the second semester of the year.		 6.8 10.4 12.0
Mandates managed ex Art. 8/9 SFDR - as Asset Owner (€ bln) *
The indicator refers to the mandates of the Generali France business unit (specifically of Generali Vie and Generali Retraite) managed by Generali Insurance Asset Management (GIAM).		 48.7 69.2 n.a.
Investments managed ex Art. 8/9 SFDR - as Asset Manager (€ bln) *
The indicator refers to investments managed by Sycomore.		 6.8 7.9 n.a.

Responsible insurer

  2022 2021 2020
Premiums from insurance solutions with ESG components (€ mln) * 19,868 17,133 n.a.
Premiums from insurance solutions with ESG components - social sphere (€ mln) * 17,449 15,383 n.a.
Premiums from insurance solutions with ESG components - environmental sphere (€ mln) * 2,419 1,750 n.a.


Premiums from insurance solutions with ESG components - social sphere and environmental sphere refer to consolidated companies representing 99.9% of the Group’s total gross direct written premiums. The change was on equivalent terms, i.e. at constant exchange rates and consolidation scope.
As for premiums from insurance solutions with ESG components - environmental sphere, the premium from multi-risk policies covering NATCAT events only refers to the NATCAT guarantee. 
If the premium cannot be split into green-related component and other components, only the premium from the policies which are predominantly providing a green coverage or service is reported.
 

Number of customers (mln) *
The number of customers refers to all insurance entities, banks and pension funds. It does not include customers of some companies acquired in 2022.		 68 67 65.9
Multi holding customers (%) *
The indicator measures the percentage of customers with two or more needs covered by Generali. Customers of mono-product companies (companies operating in only one line of business, such as MTPL, travel, pension funds, legal assistance, etc.) and customers who are not directly reachable by Generali (banks, bancassurance companies, white label business and  partnerships) are not relevant for this scope, as the indicator is not applicable.		 47.8 n.a. n.a.
Number of agents  (thousand) *
The number of agents refers to all insurance entities with traditional distribution networks. It does not include agents of some companies acquired in 2022. Number of agents at year-end 2021 was restated following methodological improvements.		 161 159 165
Relationship NPS *
The Relationship Net Promoter Score (RNPS) is based on customer research data and calculated deducting the percentage of detractors from the percentage of promoters. The RNPS is expressed as an absolute number.
The indicator spans 23 markets where we operate under the Generali brand: Argentina, Austria, Bulgaria, Croatia, Czech Republic, France, Germany, Greece, Hungary, India, Indonesia, Italy, Malaysia, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland, Thailand, Turkey and Vietnam.		 18.2 14.2 9

Responsible employer

  2022 2021 2020
Italy *
Includes Cattolica Group since 2021.		 15,147 15,480 13,446
France * 6,594 6,589 6,659
Germany * 9,228 9,182 9,486
Austria & CEE *
Austria, Bulgaria, Croatia, Czech Republic, Montenegro, Poland, Romania, Hungary, Serbia, Slovakia, Slovenia.		 16,813 17,106 17,477
International *
Includes Spain, Switzerland, Americas and Southern Europe, Asia. Includes new acquisitions in India and Malaysia since 2022.		 20,072 13,008 13,475
Asset & Wealth Management *
Includes the main Group entities operating in investment advisory, asset management and financial planning.		 2,406 2,284 2,203
Group Holding and other companies
Includes the Parent Company’s management and coordination activities, including Group reinsurance, Europ Assistance, Global Corporate & Commercial, Generali Employee Benefits as well as other financial holding companies and international service providers not included in the previous geographic areas.		  11,801  10,972   9,898 
Discontinued Operations 0 0 0
Total Generali Group * 82,061 74,621 72,644
  2022 2021 2020
Managers * 2,292 2,082 1,938
Middle Managers * 12,179 11,367 10,743
Employees * 50,297 44,530 42,682
Sales attendant * 17,006 16,429 16,913
Other * 287 213 368
Total Generali Group * 82,061 74,621 72,644
  2022 2021 2020
<= 34 20,259 18,640 18,115
35-54 47,752 42,999 42,642
>= 55 14,050 12,982 11,887
Total Generali Group 82,061 74,621 72,644
  2022 2021 2020
Permanent employees  76,262 68,597  65,919 
Fixed-term employees  5,799 6,024 6,725
Full-time employees   72,657 65,442  64,037 
Part-time employees   9,404 9,179  8,607
Employees hired1,2 11,469 7,919 7,433 
Female employees hired1,3 5,291 4,475 4,047
Employees turnover1 11,591 7,835  7,020
Turnover rate1,4 (%) 14.1% 10.7% 9.7%
Female turnover rate1,5 (%) 12.0% 11.5% 10.2%
Voluntary turnover rate1 (%) 9.1% 6.2% 5.7%
Employees covered by collective bargaining agreements (%)
The figure refers to Group companies representing 85% of total employees.		 95.2% 95.9% 95.6%
Workers represented in the European Works Council6 (%) 74.0% 80.5% 79.5%


(1) Higher hirings and turnover figures in 2022 due to the inclusion of new companies in dynamic markets (e.g., India, Malaysia). Excluding these new markets, data in line with previous years.
(2) Employees hired in 2022 by age group: “age <=34” 6,930 hirings; “age 35-54” 4,173 hirings ; “age >=55” 366 hirings
(3) Male employees hired in 2022: 6,178
(4) 2022 Turnover rate by age group: “age <=34” 25.2% turnover rate; “age 35-54” 10.2% turnover rate; “age >=55” 11.5% turnover rate
(5) Male turnover rate in 2022: 16.3%
(6) 2022 European Works Council % coverage decrease due to new acquisitions in non-European markets (e.g., India, Malaysia).

  2022 2021 2020
Women on Board of Directors (%) * 46.2% 38.4% 38.4%
Female in top-executive position (%)
In the Group Management Committee.		 13.3% 15.4% 16.7%
Women in strategic positions (%) *
The indicator refers to women in Group Management Committee (GMC) and Generali Leadership Group positions and their first reporting line, with some limited exclusions mainly linked to 2022 acquisitions. Indicators not available before 2020 due to change of definition / scope in line with new strategic cycle.		 30.0% 30.0% n.a.

Women in managerial positions (%)
The indicator refers to women in managerial positions defined as employees with at least 1 direct report and not included in the strategic positions, with some limited exclusions mainly linked to 2022 acquisitions. Indicators not available before 2020 due to change of definition / scope in line with new strategic cycle.

 41.3% 38.9% n.a.

Female employees (%) *

 50.5% 51.4% 51.0%

Permanent female employees (% on total permanent employees)

 49.7% 50.8% 49.8%
Gender pay gap (%) *
Difference between males’ and females’ median base salary across the entire organization regardless of the roles. The indicator refers to all consolidated line-by-line companies or aggregated business units with more than 200 employees, excluding a few exceptions due to business or local context peculiarities.		 12.5% 14.9% 13.9%
Equal pay gap (%) *
Difference between males’ and females’ base salary for the same work or work of equal value. In 2022 the indicator is calculated applying a specific statistical model based on multiple regression. The indicator refer to all consolidated line-by-line companies or aggregated business units with more than 200 employees, excluding a few exceptions due to business or local context peculiarities.		 1.6% 1.8% 2.8%
Accessibility gap to variable remuneration between males and females (%) *
Difference in percentage between males’ and females’ accessibility rate to variable remuneration across the entire organization. The indicator refers to all consolidated line-by-line companies or aggregated business units with more than 200 employees, excluding a few exceptions due to business or local context peculiarities.		 1.7% 4.3% 5.1%


As of 31.12.2022 the share of women in managerial positions within revenue-generating functions (e.g. sales) is 31.7%* and the share of women in junior management positions is 44.3%.
* Figure refers to Group entities representing 90% of total GWP and 86% of total employees.

  2022 2021 2020

Training Investment (€ mln) *
The indicator refers to consolidated line-by-line companies, excluding a few limited exceptionsdue to business or
local context peculiarities. They represent 94.9% of total employees.

 60.0 56.9 58.8
Average hours of training per capita *
The indicator refers to consolidated line-by-line companies, excluding a few limited exceptionsdue to business or 
local context peculiarities. They represent 94.9% of total employees.		 32.0 34.2 34.2
Trained employees (%) * 100% 100% 99.4%
Upskilled employees (%) *
Participation in the program derives from a managerial choice of each Group company. The indicator, therefore, refers to 75.3% of total employees. The indicator in 2021 and 2020 is not available as training initiatives in scope are different from those existing in the previous cycle.		 35% n.a. n.a.
Employee engagement rate (%) *
It is a measure that summarizes people’s belief in company goals and objectives (rational connection), their sense of pride (emotional connection) and their willingness to go the extra mile to support success (behavioral connection). It is an index composed by the average result of six specific questions included in the Group Engagement Surveys. The index refers to the Group companies that decided to join the Global Pulse Survey 2022, representing 85.3% of total employees.		 84% 83% n.a.
Employees receiving regular performance and career development reviews (%)
Data refers to eligible employees (excluding fixed term contracts, new hired not entering the process, employees on long term leave, etc.).		 100% 100% 99%
  2022 2021 2020
Entities working Hybrid *
The indicator refers to consolidated line-by-line companies, excluding a few limited exceptions due to business or local context peculiarities.		 100% 100% 83%
  2022 2021 2020
Number of injuries 217 138 127
Absenteeism rate (%)

Generali aims at keeping the absenteeism rate in line with the pre-pandemic figures (i.e. ambition FY 2022 less than 5%)

 4.6% 3.6% 3.8%


(3) Data refers to the following countries: Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland, Portugal covering 85% in terms of total gross written premiums. 2022 figures reflecting the hybrid back-to-office way of working and in line with pre-pandemic figures. 

Our operations' environmental impact

Data refers to the scope of the Group Environmental Management System (EMS), which represents the following organisational units: Argentina, Austria, Bulgaria, Banca Generali, Chile, Europ Assistance, France, Germany, Greece, Hungary, Italy, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Serbia, Spain and Switzerland. The growth of the reporting perimeter and the update of the calculation methodology made it necessary to restate the entire trend from 2019.

 

 2022 2021 2020 2019

Scope1 (tCO2e) (A) *

 40,789 37,542 37,488 49,951

Scope2 - market based (tCO2e) (B) *

 15,015 16,614 18,800 21,183

Scope2 - location based (tCO2e) *

 62,638 69,504 71,547 81,511

Scope3 (tCO2e) (C) *

 42,906 40,257  40,753 68,400
Total emissions (tCO2e) (A+B+C) * 98,710 94,413 97,041 139,534


Note: GHG emissions are calculated in accordance with the GHG Protocol - Corporate Accounting and Reporting Standard and represent 100% of the Group’s workforce linked to emission sources in operational control (79.2% measured and 20.8% extrapolated). The measured data represent the organisational units listed above. The GHG emissions of organisational units not included in this list have been extrapolated. The growth of the reporting perimeter (+47% in terms of the Group’s workforce compared to 2021) and the update of the calculation methodology made it necessary to restate the entire trend from 2019. The gases included in the calculation are CO2, CH4 and N2O for combustion processes and all climate-altering gases reported in the IPCC AR4 for other emissions (long-lived greenhouse gases - LLGHGs). 

 

 2022 2021 2020 2019

Biogenic emissions (tCO2e)

 94 83 41 26


Note: the GHG emissions from biofuels are reported separately and are not included in the emissions data of the above tables, as stated by the GHG Protocol.

 

 2022 2021 2020 2019

Purchased electrical energy (GJ)

 396,269 431,742 444,668 519,145

     purchased renewable energy (%) *

 87% 88% 87% 84%

Generation of renewable energy (GJ)

 607 377 353 400

District heating (GJ)

 133,769 167,759 154,415  159,782

District cooling (GJ)

 19,849 20,683 21,730 27,424
Natural gas (GJ) 85,026 107,226 83,266 110,769
Natural gas consumed by trigeneration (GJ) 184,217 149,763 179,470 200,341
Diesel oil (GJ) 127,702 100,718 101,522 189,656
Gasoline (GJ) 58,120 47,049 44,064 48,652
LPG (GJ) 5,899 5,889 5,961 5,323
Biofuel (GJ) 1,517 1,339 663 416
Total energy (GJ) 1,012,975 1,032,555 1,036,112 1,261,908
     of which non-renewable energy consumption (GJ) 666,097 650,906 648,235 825,010


Note: energy data represent the organisational units listed above, covering the 79.2% of the Group employees. The growth of the reporting perimeter and the update of the calculation methodology made it necessary to restate the entire trend from 2019. Diesel oil and gasoline include the fuel consumption of the company cars' fleet.

 

 2022 2021 2020 2019
Private car (km) 28,131,715 27,192,633 25,837,457 60,522,522

Airplane (km)

 21,527,309 5,643,920 7,059,573 61,239,179

     long-haul (%)

 4% 21% 16% 10%

     medium-haul (%)

 61% 53% 71% 66%

     short-haul (%)

 35% 26% 13% 24%
Train (km) 19,697,361 6,248,516 8,616,839 46,406,361

      high-speed (%)

 81% 74% 75% 80%

      conventional (%)

 19% 26% 25% 20%

Total mobility (km)

 69,356,385 39,085,069 41,513,869 168,168,062


Note: mobility data represent the organisational units listed above, covering the 79.2% of the Group employees. The growth of the reporting perimeter and the update of the calculation methodology made it necessary to restate the entire trend from 2019.

 

 2022 2021 2020 2019

Total water withdrawal (m3)

 462,896 437,669 405,914 752,855

Total waste production (ton)

 4,568 3,942 5,929 9,283

     waste for recycling (%)

 78% 82% 88% 85%

Total paper consumption (ton)

 3,601 4,364 4,524 6,501

     environmentally certified paper (%)

 78% 72% 60% 52%


Note: other environmental data represent the organisational units listed above, covering the 79.2% of the Group employees. The growth of the reporting perimeter and the update of the calculation methodology made it necessary to restate the entire trend from 2019.

Responsible Citizen

 

 2022 2021 2020

Funds allocated to the community (€ mln)

 13.9 12.2 12.0

     of which The Human Safety Net (€ mln)

 10.1 6.2 7.5

Active countries for The Human Safety Net *

 24 23 22

Active partners for The Human Safety Net *

 77 61 56
 
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