Social media
Welcome to Generali Group social media channels
Generali Group's official social media channels share company news, sustainability initiatives, and perspectives from our people and leadership, and we want them to be a space for open, respectful dialogue with our community.
To keep this a constructive and pleasant experience for everyone, we ask you to follow these guidelines when engaging with us.
Community guidelines
- Share your voice. We welcome open, honest feedback – including constructive criticism – as much as positive comments. Keep your posts relevant to the topic being discussed and respectful of the people around you.
- Communicate respectfully. Please avoid aggressive, offensive, or discriminatory language, and refrain from sharing information you're not authorized to share.
- Respect intellectual property. Don't post content that infringes on copyright, trademarks, or other third-party rights.
- Protect your privacy. Avoid posting personal, financial, or policy-related details in public comments or messages.
- Know what we can help with here. These channels management is not involved in marketing or direct business, which is handled locally. For questions about your policy, a claim, or a specific product, please contact your insurance agent or your local Generali company.
- Moderation. We reserve the right to remove comments that breach these guidelines and, where necessary, restrict repeat offenders from interacting with our pages.
Still have a question?
We've answered the questions we hear most often below. If yours isn't covered, check here or reach out through our contact form, it helps us route your request to the right team and get back to you sooner.
Frequently Asked Questions
Can I ask about my policy or claim on these channels?
Generali Group's global social media channels are managed centrally and don't handle individual policies, products, or claims. You can contact a local Generali company in your country, or your insurance agent. Find the right local contact on our country directory.
Will my comment be deleted, or could I be banned?
Comments that are offensive, aggressive, off-topic, or otherwise breach our community guidelines may be removed. Users who repeatedly breach these guidelines may be restricted from commenting or interacting with our pages. Constructive criticism and negative feedback shared respectfully are always welcome and will not be removed.
Is it safe to share personal or policy information in comments?
No – for your security, please don't share personal details, policy numbers, or financial information in public comments. For anything involving your policy or personal data, contact your local Generali company or agent directly.
What languages do you respond in, and how quickly?
Our Group channels are primarily managed in English. Local Generali pages respond in the language of that market. We aim to reply as quickly as possible during business hours, though response times may vary depending on volume.