Code of conduct
The Generali Group Code of Conduct, together with our Values (Value our people, Deliver on the promise, Be open, Live the community) constitutes the foundation of the Group’s cultural identity aimed at delivering long-term success and sustainability, to contribute positively to the well-being of all stakeholders and, ultimately, to realize the purpose of enabling people to shape a safer and more sustainable future by caring for their lives and dreams.
Our Code of Conduct sets out the behaviours that must be adopted, and provides specific guidance related, for example, to: the promotion of fair conduct of business, diversity and inclusion, sustainability, personal information and privacy, fair competition and antitrust, the prevention of conflicts of interest, bribery and corruption, money laundering, terrorist financing and international sanctions violations.
Our Code states the right to be treated fairly and without discrimination as well as to work for an organization that consistently promotes, and rewards work ethics.
Our Code is adopted also by our joint ventures and constitutes a point of reference for our consultants, suppliers, agents and collaborators.
Please find below the translations of the Code of Conduct applicable in the countries where the Group operates:
We want people to feel free to ask questions and to report any concerns about a practice or conduct considered as inappropriate or inconsistent with the law, the Code of Conduct or other internal regulation.
We have adopted procedures and controls to manage each report with the utmost diligence in order to facilitate its timely resolution. We have assigned the responsibility of handling reports to independent internal specialists, part of the Compliance Function, who can be reached through a secure and confidential web platform https://generali.whispli.com/speakup.
The report can be addressed to company involved or to the Ultimate Parent Company by selecting Assicurazioni Generali in the reporting tool.
For detailed information on how concerns are handled please see the “Process on managing reported concerns” by selecting your language.
For frequently asked questions and answers regarding the concerns please see “FAQ” by selecting your language.
For the Privacy Notice for the reporters and other persons involved in the reports please see "Privacy Notice" by selecting your language:
Generali guarantees the utmost diligence and confidentiality in the management of reports, as well as protection for all persons involved, including the cases where the report is anonymous.
The Generali Group is strongly committed to maintaining a positive, stimulating and inclusive work environment which values diversity where mutual respect is the basis of all relationships. The Group has zero tolerance for discrimination and for sexual and non sexual harassment.
Each report is evaluated and, where necessary, appropriate remedial measures are applied, including disciplinary measures in compliance with applicable laws.
Any form of retaliation for people who report or contribute to the investigation is prohibited. Any form of retaliation is strictly penalized.
In specific cases and under certain conditions specified in the legislation, the appointed Local Authority may be contacted. For more details please see the websites of individual Group companies.
In Italy, the law has appointed ANAC as the Local Authority responsible for the external management of whistleblowing reports (please refer to the ANAC Guidelines available at https://www.anticorruzione.it/).
In 2022, 116 allegations were received by the Compliance Function, with the main topics broken down as follows: business conduct issues such as ethical and sustainable culture (33), discrimination, harassment and retaliation (31), internal fraud (23), conflict of interests (6), distribution (5), external fraud (5), customer relationship (4), HR administration (2), workspace security (2), bribery and corruption (1), assets and business data protection (1), personal data protection (1), marketing & advertising (1), IT system & security. In 2022, there were no allegations related to other topics beyond those listed (e.g. money laundering).
96 allegations have been closed in 2022, of which 42 substantiated leading to the adoption of the following main measures: dismissal or termination of the contract (17) and warning (16).
The monetary value of damages stemming from the above cases in considered negligible.
Training on the Code of Conduct
- Trainings on discrimination and harassment in the workplace are provided with specific and local initiatives and it is covered by our trainings on the Group Code of Conduct. As of the end of 2022, 65,474 employees have completed a Code of Conduct training.