Responsible Insurer

As a Responsible Insurer, our business activity is focused on the progressive exclusion of the fossil fuel sector, leveraging the Group strategy on climate change included in the Generali Climate Transition Plan. 

We want to transition our insurance portfolio to net-zero greenhouse gas (GHG) emission by 2050 and therefore we developed a strategy to decarbonise our underwriting portfolios consistently with a maximum temperature increase of 1.5°C above pre-industrial levels by 2100.

As part of our Lifetime Partner 27: Driving Excellence strategy, we are committed to reducing the emission intensity of our personal motor insurance portfolio by 30% and our Corporate & Commercial portfolio by 40% by 2030 compared to 2021.

In 2025, we reduced the emission intensity of our personal motor insurance portfolio by 24.4% and our Global Corporate & Commercial insurance portfolio by 33.7% compared to 2021.

For financial companies like Generali, contributing to climate change mitigation is an absolute priority, both to reduce the negative impacts of our business on the environment and to mitigate the associated financial risks.

As part of our Lifetime Partner 27: Driving Excellence strategy, we are committed to further support the climate transition by increasing premiums from climate insurance solutions by 8–10% CAGR in the period 2024–2027.

Climate insurance solutions support climate transition also by incentivising customers to adopt more sustainable behaviors, such as more environmentally friendly driving styles. In 2025, climate insurance solutions generated €2,223 million in premiums, marking a 22% increase compared to 2024.

Addressing the growing gaps in healthcare and pension systems becomes a priority, particularly for the insurance sector. This is important both because the business could contribute to increasing social resilience and because addressing the consequences of demographic changes could have a positive impact on communities, as well as represent an opportunity for Generali.

Demographic changes can be summarized into two major social issues: insufficient awareness and/or dissemination of pension protection (pension gap) and inadequate coverage of healthcare expenses and other possible present and future needs related to risks on life protection (care gap). The Group has identified these areas of intervention as priority levers for the development and strengthening of the Life and Health business to address the issue of demographic changes, particularly focusing on generally underserved, and therefore more vulnerable, population groups, such as women, young people, the elderly, families, and migrants/refugees.

As part of our Lifetime Partner 27: Driving Excellence strategy, we are committed to reducing the pension, life protection and health gaps driven by the demographic changes and set a strategic target to increase new business premiums from underserved solutions by a CAGR of 6–8% over the 2024–2027 period. In 2025, new business premiums (NBP) for pension, life and health protection insurance solutions for underserved customers amounted to €3,517, highlighting an increase of +9.6% compared to 2024.

In line with the European Green Deal and Next Generation EU, we developed the SME EnterPRIZE initiative to promote a culture of sustainability among European Small and Medium-sized Enterprises (SMEs) in their transition to socially and environmentally sustainable business models.

Throughout its five editions, the project has involved nearly 39,000 SMEs from the 11 participating countries.

Being sustainable also means listening to customers to improve services on the basis of the issues encountered. As a consequence, in 2015 we launched the T-NPS Group Programme which has now reached more than 52 million customers.