Responsible Insurer

Our commitment to offering insurance solutions with ESG components, reducing GHG emissions from the underwriting portfolio, and supporting the sustainable transition of SMEs

Responsible Insurer

< 0.1%

of the P&C portfolio
Residual insurance exposure
to coal-related business


million (+11.7% CAGR vs 2021)
Premiums from insurance
solutions with ESG


SMEs participated in

Data at 31.12.2022

Our climate commitment in the underwriting business

As a Responsible Insurer, our business activity is focused on the progressive exclusion of the fossil fuel sector, leveraging the Group Strategy on Climate Change. We want to transition our insurance portfolio to net-zero greenhouse gas (GHG) emission by 2050 and therefore we are developing a strategy to decarbonise our underwriting portfolios consistently with a maximum temperature increase of 1.5°C above pre-industrial levels by 2100.

Insurance solutions with esg components

Insurance solutions, by their very nature, have a high social and environmental value as they concretely respond to customers’ pension and protection needs and to the growing requirements of society, contributing to make it more resilient in relation to changes and adversities.

We developed insurance solutions with investment components with the aim to positively contribute to environmental and social dimensions. Facing climate change, respecting ecosystems, integrating welfare systems are just some of the topics we want to contribute to. To do so, we want to encourage habits and behaviours towards healthier and more aware lifestyles, favouring risk prevention and reduction rather than the sole reimbursement. In 2022, premiums from insurance solutions with ESG components amounted to €19,868 million (+11.7% CAGR13 vs 2021).

Partnership with UNDP

A multi-year partnership with the United Nations Development Programme (UNDP) has been signed. We are committing technical and financial resources to the UNDP’s Insurance and Risk Finance Facility (IRFF) in order to increase the socioeconomic well-being of some of the world’s most vulnerable people. The partnership will blend our insurance expertise with UNDP’s long-term focus on financing and development.


In line with the European Green Deal and Next Generation EU, we developed the SME EnterPRIZE initiative to promote a culture of sustainability among European Small and Medium-sized Enterprises (SMEs) in their transition to socially and environmentally sustainable business models.

In the latest edition’s ceremony, held in Brussels in October 2022, over 6,600 SMEs from the 9 participating countries were involved in the project. This year’s edition - the third one - will involve SMEs from ten European countries.

T-NPS Group Programme

Being sustainable also means listening to customers to improve services on the basis of the issues encountered. As a consequence, in 2015 we launched the T-NPS Group Programme which has now reached more than 52 million customers.