Responsible Insurer

Our commitment to offering insurance solutions with ESG components, reducing GHG emissions from the underwriting portfolio, and supporting the sustainable transition of SMEs

Responsible Insurer

< 0.1%

of the P&C portfolio
Residual insurance exposure
to coal-related business


million (+7.4% CAGR 2021-2023)
Premiums from insurance
solutions with ESG


SMEs participated in

Data at 31.12.2023

Our climate commitment in the underwriting business

As a Responsible Insurer, our business activity is focused on the progressive exclusion of the fossil fuel sector, leveraging the Group Strategy on Climate Change. We want to transition our insurance portfolio to net-zero greenhouse gas (GHG) emission by 2050 and therefore we are developing a strategy to decarbonise our underwriting portfolios consistently with a maximum temperature increase of 1.5°C above pre-industrial levels by 2100.

Insurance solutions with esg components

Insurance solutions, by their very nature, have a high social and environmental value as they concretely respond to customers’ pension and protection needs and to the growing requirements of society, contributing to make it more resilient in relation to changes and adversities.

We developed insurance solutions with investment components with the aim to positively contribute to environmental and social dimensions. Facing climate change, respecting ecosystems, integrating welfare systems are just some of the topics we want to contribute to. To do so, we want to encourage habits and behaviours towards healthier and more aware lifestyles, favouring risk prevention and reduction rather than the sole reimbursement. In 2022, premiums from insurance solutions with ESG components amounted to €20,815 million (+7.4% CAGR13 2021-2023).

Partnership with UNDP

Generali and the United Nations Development Program (UNDP) launched a partnership to reduce the protection gap for communities around the world living in vulnerable contexts, through access to insurance and risk financing. The aim is to increase visibility on these issues and establish how the insurance sector can promote the safety of SMEs in developing countries.

Generali and UNDP are developing loss prevention guidelines dedicated to SMEs operating in vulnerable contexts, exploiting the potential of data, knowledge and understanding of risks.

Through their collaboration, Generali and UNDP align themselves with the objectives of the InsuResilience Vision 2025, which plans to reach 500 million vulnerable people, offering coverage against climate shocks and natural disasters, to cover 150 million vulnerable people through microinsurance solutions, and to place insurance innovation at the center of the Sustainable Development Goals and the United Nations 2030 Agenda.

In the coming months, UNDP and Generali will present the first guidelines on parametric insurance aligned with the criteria of the SDG Agenda, which will be followed by Generali’s commitment to supporting parametric solutions in support of the United Nations Sustainable Development Goals. 


In line with the European Green Deal and Next Generation EU, we developed the SME EnterPRIZE initiative to promote a culture of sustainability among European Small and Medium-sized Enterprises (SMEs) in their transition to socially and environmentally sustainable business models.

In the latest edition’s ceremony, held in Brussels in November 2023, over 7,600 SMEs from the 10 participating countries were involved in the project. 

T-NPS Group Programme

Being sustainable also means listening to customers to improve services on the basis of the issues encountered. As a consequence, in 2015 we launched the T-NPS Group Programme which has now reached more than 52 million customers.