Management of Claims
Claims management and settlement is a key stage of the relationship with our clients. It is the moment when the Group responds to its contractual promise, and when the client can be won or lost. It is an area where we are committed to ensuring excellent service quality and attention to clients’ differing needs. We have defined the Group Claims Management Guidelines to ensure that a simpler and smarter claims management approach is adopted in all countries in which we operate.
Through the Claims: the Generali way project we aim to handle claims by offering a service that is considered excellent by clients, distributors and the market, and that is supported by the outstanding technical performance.
To achieve this goal, we are committed to:
- accelerating the definition of the services we provide in order to implement more efficient processes
- building new distinctive services to respond to clients’ needs and improve their satisfaction
- increasing the fight against fraud through targeted actions and process monitoring
- improving technical profitability.
Furthermore, to maintain excellent quality in the services delivered and to ensure integrity with regard to human and labour rights, the fight against corruption and respect for the environment, we ask the partners who work with us in the claims management and settlement sector to align themselves to the provisions set out in the Ethical Code for suppliers of the Generali Group.