Data and performance
Economic data
| 2017 | 2016 | |
| Gross written premiums (€ mln) | 68,537 | 68,907 |
| Claims paid (€ mln) | 50,053 | 48,491 |
| Operating result (€ mln) | 4,895 | 4,783 |
| Net profit (€ bln) | 2.11 | 2.08 |
| Dividend per share proposed (€) | 0.85 | 0.80 |
| Total dividends proposed (€ mln) | 1,330 | 1,249 |
| Totale Asset Under Management (€ bln) | 542 | 516 |
| Economic Solvency II ratio | 230% | 194% |
| Taxes (€ bln) | 1.2 | 0.9 |
*2016 data has been restated. For more information please see the Annual Integrated Report and Consolidated Financial Statement 2017
Social data
| 2017 | 2016 | |
| Italy | 12,970 | 13,090 |
| France | 7,145 | 7,594 |
| Germany | 11,467 | 12,424 |
| CEE | 11,626 | 12,061 |
|
International* |
22,700 | 23,105 |
| Investments, Asset and Wealth Management** | 1,860 | 1,866 |
| Group Holding and other companies*** | 3,081 | 3,113 |
| Discontinued Operations | 478 | 474 |
| TOTAL GENERALI GROUP | 71,327 | 73,727 |
*includes EMEA, Americas, Asia, Europ Assistance and other companies
**includes the main Group entities operting in the investment advisory, asset management and financial planning
***includes the Parent Company's management and coordination activities, including Group reinsurance, other fianancial holding companies and suppliers of international services not included in the previous geographic areas
| 2017 | 2016 | |
| Manager | 1,816 | 1,781 |
| Employees | 52,339 | 53,498 |
| Sales force on payroll | 16,958 | 18,238 |
| Other | 214 | 210 |
| TOTAL GENERALI GROUP | 71,327 | 73,727 |
| 2017 | 2016 | |
| Women on Board of Directors (%) | 38.4% | 38.4% |
| Female in top-executive position (%) | 11.0% | 13.0% |
| Female managers (%) | 23.9% | 23.0% |
| Female employees (%) | 49.8% | 49.4% |
| Permanent female employees (%) | 48.4% | 47.9% |
| 2017 | 2016 | |
| Permanent employees | 64,058 | 65,872 |
| Fixed-term employees | 7,269 | 7,855 |
| Full-time employees | 61,709 | 64,642 |
| Part-time employees | 9,618 | 9,085 |
| Employee hired | 7,361 | 10,269 |
| Employee turnover | 9,632 | 11,921 |
| Turnover rate (%) | 13.5% | 16.2% |
| Employees covered by collective bargaining agreements (%) | 83.1% | 79.3% |
| Workers represented by representative organizations of workers (%) | 91.7% | 91.9% |
| Workers represented in the European Works Council (%) | 80.6% | 80.6% |
| 2017 | 2016 | |
| Training expenses (€ mln) | 54.7 | 61.2 |
| Average hours of training per capita | 33.2 | 37.3 |
| Trained employees (%) | 88,7% | 91,1% |
|
Employee satisfaction in the Global Engagement Survey* |
80% |
- |
| Employees involved in performance management activities** | 86% | 61% |
*the figure is recorded every two years
** data refers to Group companies equal to 60.140 employees (84.3% of the total), within the scope of the Group Performance Management process
| 2017 | 2016 | |
| Number of injuries | 452 | 535 |
| Absenteeism rate due to illness (%) | 4.3% | 4.3% |
| Absenteeism rate due to injury (%) | 0.09% | 0.09% |
*The data refer to the following countries: Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland covering 86% in terms of total gross direct premium.
| 2017 | 2016 | |
| Funds allocated to the community (€ mln) | 12.3 | 14.6 |
| Socially Responsible Investments (€ bln) | 37.2 | 30.7 |
| Direct investments by the Group's insurance companies which are subject to the Responsible Investment Guideline (€ bln) | 345 | 322 |
| Premiums from products with a specific environmental value (€ mln)* | 676 | - |
| Premiums from products with a specific social value (€ mln)* | 11,272 | - |
*The data refer to 93.5% of total Group direct premiums. In 2017 we reviewed the definition of products with social and environmental value and the internal reporting process. We have also expanded the scope. Data for 2017 is therefore not comparable to previeus years.
| 2017 | 2016 | |
| Number of clients (mln) | 57 | 55 |
| Number of exclusive distributors (thousand) | 155 | 151 |
Environmental data
| 2017 | 2016 | |
| Scope1 (tCO2e) - Direct GHG emissions | 24,408 | 21,881 |
| Scope2 (tCO2e) - Indirect GHG emissions | 50,820 | 55,885 |
| Scope3 (tCO2e) - Other indirect GHG emissions | 37,553 | 40,524 |
| TOTAL | 112,782 | 118,290 |
* The data refer to the scope of the Environmental Management System, which includes over 70 sites and 300 territorial offices in Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland.
| 2017 | 2016 | |
| TOTAL ENERGY (GJ) | 744,464 | 771,856 |
| Energy per capita (GJ) | 20.5 | 21.1 |
| Non-renewable energy consumption (GJ) | 439,575 | 425,859 |
| Electrical energy (GJ) | 416,431 | 453,715 |
|
data processing centres (GJ) |
98,139 | 106,276 |
|
self-produced by trigeneration (GJ) |
67,824 | 41,639 |
|
purchased renewable energy (%) |
74.6% | 76.3% |
| District heating (GJ) | 171,683 | 182,574 |
| Natural gas (GJ) | 79,214 | 85,751 |
| Diesel oil (GJ) | 9,313 | 8,178 |
* The data refer to the scope of the Environmental Management System, which includes over 70 sites and 300 territorial offices in Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland.
| 2017 | 2016 | |
| TOTAL MOBILITY (km) | 224,140,435 | 229,359,608 |
| Travel per employees (km) | 4,826 | 4,743 |
| Corporate car fleet (km) | 50,959,008 | 54,503,783 |
| Private car (km) | 88,607,352 | 89,984,397 |
| Airplane (km) | 42,515,160 | 46,600,586 |
|
long-haul (km) |
6,004,562 | 6,036,277 |
|
medium-haul (km) |
34,069,829 | 37,966,689 |
|
short-haul (km) |
2,440,769 | 2,597,619 |
| Train (km) | 42,058,915 | 38,270,842 |
|
high-speed (km) |
29,912,699 | 28,131,925 |
|
conventional (km) |
12,146,216 | 10,138,917 |
* The data refer to the scope of the Environmental Management System, which includes over 70 sites and 300 territorial offices in Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland.
| 2017 | 2016 | |
| TOTAL WATER (m3) | 600,830 | 536,095 |
| Water per capita (m3) | 16.6 | 14.9 |
| Water withdrawn for industrial use (m3) | 121,257 | 132,546 |
*The data refer to the scope of the Environmental Management System, which includes over 70 sites and 300 territorial offices in Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland.
| 2017 | 2016 | |
| TOTAL PAPER (q) | 56,005 | 59,284 |
| Paper per capita (q) | 1.2 | 1.2 |
| Ecological certifed paper (%) | 85% | 86% |
* The data refer to the scope of the Environmental Management System, which includes over 70 sites and 300 territorial offices in Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland.
| 2017 | 2016 | |
| TOTAL WASTE (q) | 63,483 | 72,471 |
| Total waste (q) | 1.7 | 2 |
| Separate waste collection (%) | 75% | 77% |
* The data refer to the scope of the Environmental Management System, which includes over 70 sites and 300 territorial offices in Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland.