Generali Group

                                 

          Data and performance

          Economic data

            2020 2019 2018
          Gross written premiums (€ mln) 70,704 69,785 66,691
          Operating result (€ mln) 5,208 5,192 4,857
          Net profit (€ mln) 1,744 2,670 2,309
          Total Asset Under Management (€ bln) 664 630 488
          Regulatory Solvency Ratio 224% 224% 217%
          Taxes (€ mln) 1,145 1,147 1,172

          Social data

            2020 2019 2018
          Italy 13,446 13,150 12,926
          France 6,659 6,818 6,855
          Germany 9,486 9,613 9,972
          Austria, CEE and Russia*
          *Austria, Czech Republic, Poland, Hungary, Slovakia, Serbia, Montenegro, Romania, Slovenia, Bulgaria, Croatia and Russia Regional Office
          17,477 17,563 16,376
          International**
          **Includes Spain, Switzerland, Americas & Southern Europe and Asia 
           The reference perimeter has changed starting from 2019.
          13,475 13,133 19,450
          Investments, Asset and Wealth Management***
          ***Includes the main Group entities operating in investment advisory, asset management and financial planning.
          2,203 2,188 1,821
          Group Holding and other companies****
          ****Includes the Parent Company’s management and coordination activities, including Group reinsurance, other financial holding companies, suppliers of international services not included in the previous geographical areas, Europ Assistance and Generali Global Business Lines (including Generali Global Corporate & Commercial and Generali Employee Benefits).
          The reference perimeter has changed starting from 2019.
           9,898   9,471  2,699
          Discontinued Operations - - 635
          Total Generali Group 72,644 71,936 70,734

           

            2020 2019 2018
          Manager 1,938 1,878 1,902
          Employees 53,425

          52,969

          52,516
          Sales force on payroll 16,913 16,830 16,154
          Other 368 259 162
          Total Generali Group 72,644 71,936 70,734
            2020 2019
          D&I Index* 106% 77%

          *The Group D&I index monitors the progress the Group is making towards achieving its ambitions in key diversity areas such as gender, generations and culture and inclusion.

          The index refers to all relevant Group business units and countries where applicable on the basis of the priorities which are part of the index itself. 
          For further information please see our website

            2020 2019 2018
          Women on Board of Directors (%) 38.4% 38.4% 38.4%
          Women on Board of Statutory Auditors (%) 66.7% 66.7% 66.7%
          Female in top-executive position* (%)
          *In the Group Management Committee 
          16.7% 16.7% 11.5%
          Female manager** (%)
          **Identified as people who manage at least one person, as defined for the Generali Managerial Acceleration Program
          34.8% 32.4% 30.0%
          Female employees (%) 51.0% 51.0% 50.8%
          Permanent female employees (%) 49.8% 49.7% 49.3%
          Gender pay gap (%)* -13.9%    
          Equal pay gap (%)** -2.8%    
          Accessibility gap to variable remuneration between females and males (%)*** -5.1%    

          In 2020 we started measuring the managerial positions in revenue-generating functions (e.g. sales), as of 31.12.2020 the 29% of such managers were female.****

          *It is the percentage difference between females' and males' median base salary across the entire organization, regardless of the roles. The indicator refers to about 80% of the total number of our people.
          **It is the percentage difference between females' and males' median base salary for comparable roles (belonging to the same job family and organizational level). The indicator refers to about 80% of the total number of our people.
          ***It is the difference in percentage between the accessibility rate to variable remuneration of females and males. The indicator refers to about 80% of the total number of our people.
          ****Figures referring to Group entities representing 95.9% of total GWP and 86.1% of total employees.

            2020 2019 2018
          Permanent employees  65,919  64,671  63,327
          Fixed-term employees  6,725 7,265  7,407
          Full-time employees   64,037  62,935  61,881
          Part-time employees   8,607  9,001  8,853
          Employee hired  7,433 10,386  9,236
          Voluntary employee turnover 7,020  8,225  8,629
          Turnover rate (%) 9.7% 11.4% 12.2%
          Employees covered by collective bargaining agreements (%)* 95.6% 95.2% 93.1%
          Workers represented in the European Works Council (%) 79.5% 78.8% 79.4%


          *The figure refers to Group companies representing 81.3% of total employees.

            2020 2019 2018
          Training expenses (€ mln) 58.8 60.3 55.8
          Average hours of training per capita 34.2 36.4 34.2
          Trained employees (%) 99.4% 97.7% 96.6%

          Employee satisfaction in the Global Engagement Survey*
          * The figure is recorded every two years

          - 82% -

          Reskilled employees**
          **The indicator also refers to employees in some companies other than consolidated line-by-line

          52.0% 19.7% -

          Employees involved in performance management activities (%)***
          ***2020 data refers to Group companies equal to 64.297 employees (89% of the total), within the scope of the Group Performance Management process

          99% 99% 99%
            2020 2019
          Organizational Entities with Remote Working* 83% 62%


          *They are organizational entities where, in accordance with local laws and regulations, it is possible to adopt smart working through the application of a dedicated policy. The indicator also refers to organizational entities that are not included in the consolidation scope.

            2020 2019 2018
          Number of injuries 127 277 319

          Absenteeism rate due to illness and injury (%)
          Generali aims at keeping the absenteeism rate below the average rate of the previous 3 years (i.e. target 2020  < 4,5%)

          3.8% 4.5% 4.5%


          *Data refers to the following countries: Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland, covering 86,2% in terms of total gross premiums. 

            2020 2019 2018
          Funds allocated to the community (€ mln) 12.0 12.2 12.9
              of which The Human Safety Net (€ mln) 7.5 6.3 3.6
          Socially Responsible Investments (€ bln) 41.5 35.5 33.2
          Direct investments by the Group's insurance companies which are subject to the Responsible Investment Guideline (€ bln) 326.4 311.7 289.4
          New green and sustainable investments (€ mln) 5,973 2,667  
          Premiums from products with a specific environmental value (€ mln)* 1,557 1,359 1,289
          Premiums from products with a specific social value (€ mln)* 15,373 13,865 11,422

           

          *Premiums from social and environmental products refer to consolidated companies representing 99% of the Group’s total gross direct written premiums. As for premiums from environmental products, the premium from multirisk policies covering NATCAT events only refers to the NATCAT guarantee. If the premium cannot be split into green-related component and other components, only the premium from the policies which are predominantly providing a green coverage or service is reported.

            2020 2019 2018
          Number of clients (mln)*
          *They are either physical persons or legal entities that hold at least one active insurance policy and pay a premium to Generali accordingly, a banking product or a pension fund product
          66 61 61
          Number of exclusive distributors (thousand)**
          **They represent the sales force within traditional distribution networks
          165 156 155

          Environmental data*

          *Data refers to the scope of the Group Environmental Management System, which includes around 60 offices and over 350 local agencies in Austria, France, Germany, Italy, Czech Republic, Spain, Switzerland, where 45% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 65% of Group personnel. Data has been assured by Indipendent Auditors in accordance with the principle of ISAE 3000 Revised. 

            2020 2019 2018 2017
          Total emissions (tCO2e) 77,456  96,968 104,845 107,644
          Scope1 (tCO2e) 17,719  20,536  21,275 21,629
          Scope2 (tCO2e) 40,674  43,306  47,478 48,537
          Scope3 (tCO2e) 19,064   33,126  36,092 37,478

           

          Scope 1 emissions in 2019, 2018 and 2017 were redetermined (previously t 20.353 in 2019, t 23,824 CO2e in 2018 and t 24,418 CO2e in 2017). Modifications about 2017 and 2018 are due to the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total journeys, included in the calculation of emissions) and the car use for private reasons, excluded from the calculation of Group emissions (30% of total journeys). The 2019 update comes from a calculation methodology refinement which granted a better measurement of mileage and emissions of the Company car fleet in France.

            2020 2019 2018 2017
          Total emissions (tCO2e) 43,541 60,129 67,147 72,365
          Scope1 (tCO2e) 17,719 20,536 21,275 21,629
          Scope2 (tCO2e) 6,759 6,466 9,780 13,258
          Scope3 (tCO2e) 19,064 33,126 36,092 37,478

           

          Scope 1 emissions in 2019, 2018 and 2017 were redetermined (previously t 20.353 in 2019, t 23,824 CO2e in 2018 and t 24,418 CO2e in 2017). Modifications about 2017 and 2018 are due to the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total journeys, included in the calculation of emissions) and the car use for private reasons, excluded from the calculation of Group emissions (30% of total journeys). The 2019 update comes from a calculation methodology improvement which granted a better measurement of mileage and emissions of the Company car fleet in France.

            2020 2019 2018 2017
          Total energy (GJ) 615,139 697,626 715,593 731,816
          Energy per capita (GJ)* 20.9 22.8 21.4 21.7
          Electrical energy (GJ) 338,119 385,806 398,503 410,767

          Purchased renewable energy (%)

          99% 99% 89.3% 73%
          District heating (GJ) 161,029 171,520 161,408 164,402
          Natural gas (GJ) 46,915 65,076 75,741 79,214
          Diesel oil (GJ) 5,371 11,168 9,040 9,609
          Electrical energy self-produced by trigeneration  (GJ) 63,704 64,057 70,900 67,824
          Non-renewable energy consumption (GJ) 277,766 314,511 359,734 430,941

           

          *The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 65% of Group personnel.

            2020 2019 2018 2017
          Corporate car fleet (km) 23,006,238 30,734,330 32,934,388 35,671,306
          Private car (km) 23,646,250 79,006,182 83,922,819 88,607,352
          Airplane (km) 4,910,444 42,944,248 45,399,567 42,515,160

                long-haul (km)

          7% 20% 18% 14%

               medium-haul (km)

          85% 75% 74% 80%

               short-haul (km)

          8% 6% 8% 6%
          Train (km) 8,334,075 40,879,122 38,964,695 42,058,915

                high-speed (km)

          76% 87% 73% 71%

                conventional (km)

          24% 13% 27% 29%
          Total mobility (km) 59,897,007 193,563,882 201,221,469 208,852,733
          Total mobility per capita (km/employee)* 1,277 4,232 4,174 4,333


          Corporate car fleet distances in 2019, 2018 and 2017 were redetermined (previously km 32.345.986 in 2019, km 47,049,126 in 2018 and 50,959,008 in 2017). Modifications about 2017 and 2018 are due to the update of the methodology introduced in 2019 to harmonise at Group level the criteria for splitting the car use for business reasons (70% of total distances) and the car use for private reasons not attributable to the Group (30% of total distances). The 2019 update comes from a calculation methodology refinement which granted a better measurement of effective mileage of the Company car fleet in France.

          *The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 65% of Group personnel.

            2020 2019 2018 2017
          Total water (m3) 369,954 672,304 604,493 637,530
          Water per capita (m3)* 12.6 22.0 18.1 18.9

           

          *The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work.

            2020 2019 2018 2017
          Total paper (q) 29,335 46,267 53,524 56,005
          Paper per capita (q)* 0.6 1.0 1.1 1.2
          Environmentally certified paper (%) 81% 71% 73% 85%

           

          *The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work.

            2020 2019 2018 2017
          Total waste (q) 30,439 52,504 54,718 61,145
          Waste per capita (q)* 1.0 1.7 1.6 1.8
          Separate waste collection (%) 84% 81% 79% 75%

           

          *The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work.

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