Data and performance
Economic data
| 2019 | 2018 | |
| Gross written premiums (€ mln) | 69,785 | 66,691 |
| Claims paid (€ mln) | 47,712 | 47,337 |
| Operating result (€ mln) | 5,192 | 4,857 |
| Net profit (€ mln) | 2,670 | 2,309 |
| Total Asset Under Management (€ bln) | 630 | 488 |
| Regulatory Solvency Ratio | 224% | 217% |
| Taxes (€ mln) | 1,147 | 1,172 |
Social data
| 2019 | 2018 | 2017 | |
| Italy | 13,150 | 12,926 | 12,970 |
| France | 6,818 | 6,855 | 7,145 |
| Germany | 9,613 | 9,972 | 11,467 |
| Austria, CEE and Russia* *Austria, Czech Republic, Poland, Hungary, Slovakia, Serbia, Montenegro, Romania, Slovenia, Bulgaria, Croatia and Russia Regional Office |
17,563 | 16,376 | 11,626 |
| International** **Includes Spain, Switzerland, Americas & Southern Europe and Asia The data for 2019 is not comparable, as the perimeter has changed. |
13,133 | 19,450 | 22,700 |
| Investments, Asset and Wealth Management*** ***Includes the main Group entities operating in investment advisory, asset management and financial planning. |
2,188 | 1,821 | 1,860 |
| Group Holding and other companies**** ****Includes the Parent Company’s management and coordination activities, including Group reinsurance, other financial holding companies, suppliers of international services not included in the previous geographical areas, Europ Assistance and Generali Global Business Lines (including Generali Global Corporate & Commercial and Generali Employee Benefits). The data for 2019 is not comparable, as the perimeter has changed. |
9,471 | 2,699 | 3,081 |
| Discontinued Operations | - | 635 | 478 |
| TOTAL GENERALI GROUP | 71,936 | 70,734 | 71,327 |
| 2019 | 2018 | 2017 | |
| Manager | 1,878 | 1,902 | 1,816 |
| Employees |
52,969 |
52,516 | 52,339 |
| Sales force on payroll | 16,830 | 16,154 | 16,958 |
| Other | 259 | 162 | 214 |
| TOTAL GENERALI GROUP | 71,936 | 70,734 | 71,327 |
| 2019 | |
| D&I Index* | 77% |
*The Group D&I index monitors the progress the Group is making towards achieving its ambitions in key diversity areas such as gender, generations and culture and in inclusion.
The index refers to all relevant Group business units and countries where applicable on the basis of the priorities which are part of the index itself.
For further information please see our website
| 2019 | 2018 | 2017 | |
| Women on Board of Directors (%) | 38.4% | 38.4% | 38.4% |
| Female in top-executive position* (%) *In the Group Management Committee |
16.7% | 11.5% | 11.0% |
| Female manager** (%) **Identified as people who manage at least one person, as defined for the Generali Managerial Acceleration Program |
32.4% | 30.0% | - |
| Female employees (%) | 51.0% | 50.8% | 49.8% |
| Permanent female employees (%) | 49.7% | 49.3% | 48.4% |
| 2019 | 2018 | 2017 | |
| Permanent employees | 64,671 | 63,327 | 64,058 |
| Fixed-term employees | 7,265 | 7,407 | 7,269 |
| Full-time employees | 62,935 | 61,881 | 61,709 |
| Part-time employees | 9,001 | 8,853 | 9,618 |
| Employee hired | 10,386 | 9,236 | 7,361 |
| Employee turnover | 8,225 | 8,629 | 9,632 |
| Turnover rate (%) | 11.4% | 12.2% | 13.5% |
| Employees covered by collective bargaining agreements (%)* | 95.2% | 93.1% | 83.1% |
| Workers represented by representative organizations of workers (%)* | 96.5% | 98.1% | 91.7% |
| Workers represented in the European Works Council (%) | 78.8% | 79.4% | 80.6% |
*The figure refers to Group companies representing 81.5% of total employees.
| 2019 | 2018 | 2017 | |
| Training expenses (€ mln) | 60.3 | 55.8 | 54.7 |
| Average hours of training per capita | 36.4 | 34.2 | 33.2 |
| Trained employees (%) | 97.7% | 96.6% | 88.7% |
|
Employee satisfaction in the Global Engagement Survey* |
82% | - |
80% |
| Reskilled employees** **The indicator refers to Group employees, except for sales force |
19.7% | - | - |
| Employees involved in performance management activities (%)*** ***Data refers to Group companies equal to 57,438 employees (80% of the total), within the scope of the Group Performance Management process. |
99% | 99% | 86% |
| 2019 | |
| Organizational Entities with Remote Working* | 62% |
*Where applicable in accordance with local laws and regulations
| 2019 | 2018 | 2017 | |
| Number of injuries | 277 | 319 | 452 |
| Absenteeism rate due to illness (%) | 4.4% | 4.4% | 4.3% |
| Absenteeism rate due to injury (%) | 0.09% | 0.11% | 0.09% |
*Data refers to the following countries: Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland, covering 87.5% in terms of total gross direct premium.
| 2019 | 2018 | 2017 | |
| Funds allocated to the community (€ mln) | 12.2 | 12.9 | 12.3 |
| of which The Human Safety Net (€ mln) | 6.3 | 3.6 | |
| Socially Responsible Investments (€ bln) | 35.5 | 33.2 | 33.9 |
| Direct investments by the Group's insurance companies which are subject to the Responsible Investment Guideline (€ bln) | 311.7 | 289.4 | 296.1 |
| Premiums from products with a specific environmental value (€ mln)* | 1,359.5 | 1,289.2 | 676.0 |
| Premiums from products with a specific social value (€ mln)* | 13,864.7 | 11,422.4 | 11,272.0 |
* Premiums from products with a social and environmental value are determined on a larger consolidated corporate perimeter than in 2018 and represent 98.5% of the Group's total direct business premiums. 2018 data have been restated, for further consideration, please see the Annual Integrated Report and Consolidated Financial Statements 2019.
| 2019 | 2018 | 2017 | |
| Number of clients (mln)* *They are either physical persons or legal entities that hold at least one active insurance policy and pay a premium to Generali accordingly, a banking product or a pension fund product |
61 | 61 | 57 |
| Number of exclusive distributors (thousand)** **They represent the sales force within traditional distribution networks |
156 | 155 | 155 |
Environmental data*
*Data refers to the scope of the Group Environmental Management System, which includes around 60 offices and over 350 local agencies in Austria, France, Germany, Italy, Czech Republic, Spain, Switzerland, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.
| 2019 | 2018 | 2017 | |
| Total emissions (tCO2e) | 96,784 | 104,845 | 107,644 |
| Scope1 (tCO2e) | 20,353 | 21,275 | 21,629 |
| Scope2 (tCO2e) | 43,306 | 47,478 | 48,537 |
| Scope3 (tCO2e) | 33,126 | 36,092 | 37,478 |
Scope 1 emissions in 2018 and 2017 were redetermined (previously t 23,824 CO2e in 2018 and t 24,418 CO2e in 2017) in line with the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total journeys, included in the calculation of emissions) and the car use for private reasons, excluded from the calculation of Group emissions (30% of total journeys).
| 2019 | 2018 | 2017 | |
| Total emissions (tCO2e) | 59,945 | 67,147 | 72,365 |
| Scope1 (tCO2e) | 20,353 | 21,275 | 21,629 |
| Scope2 (tCO2e) | 6,466 | 9,780 | 13,258 |
| Scope3 (tCO2e) | 33,126 | 36,092 | 37,478 |
Scope 1 emissions in 2018 and 2017 were redetermined (previously t 23,824 CO2e in 2018 and t 24,418 CO2e in 2017) in line with the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total journeys, included in the calculation of emissions) and the car use for private reasons, excluded from the calculation of Group emissions (30% of total journeys).
| 2019 | 2018 | 2017 | |
| Total energy (GJ) | 697,626 | 715,593 | 731,815 |
| Energy per capita (GJ)* | 22.8 | 21.4 | 21.7 |
| Electrical energy (GJ) | 385,806 | 398,503 | 410,767 |
|
Purchased renewable energy (%) |
99% | 89% | 73% |
| District heating (GJ) | 171,520 | 161,408 | 164,402 |
| Natural gas (GJ) | 65,076 | 75,741 | 79,214 |
| Diesel oil (GJ) | 9,609 | 9,040 | 9,609 |
| Electrical energy self-produced by trigeneration (GJ) | 67,824 | 70,900 | 67,824 |
| Non-renewable energy consumption (GJ) | 314,511 | 359,734 | 430,941 |
*The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.
| 2019 | 2018 | 2017 | |
| TOTAL MOBILITY (km) | 195,175,538 | 201,221,469 | 208,852,733 |
| Travel per employees (km)* | 4,267 | 4,174 | 4,333 |
| Corporate car fleet (km) | 32,345,986 | 32,934,388 | 35,671,306 |
| Private car (km) | 79,006,182 | 83,922,819 | 88,607,352 |
| Airplane (km) | 42,944,248 | 45,399,567 | 42,515,160 |
|
long-haul (km) |
8,436,518 | 7,976,586 | 6,004,562 |
|
medium-haul (km) |
32,129,475 | 33,750,172 | 34,069,829 |
|
short-haul (km) |
2,378,255 | 3,672,809 | 2,440,769 |
| Train (km) | 40,879,122 | 38,964,695 | 42,058,915 |
|
high-speed (km) |
35,385,999 | 28,363,179 | 29,912,699 |
|
conventional (km) |
5,493,123 | 10,601,516 | 12,146,216 |
Corporate car fleet distances in 2018 and 2017 were redetermined (previously km 47,049,126 in 2018 and 50,959,008 in 2017) in line with the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total distances) and the car use for private reasons not attributable to the Group (30% of total distances).
*The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.
| 2019 | 2018 | 2017 | |
| TOTAL WATER (m3) | 672,304 | 604,493 | 637,530 |
| Water per capita (m3)* | 22.0 | 18.1 | 18.9 |
*The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.
| 2019 | 2018 | 2017 | |
| TOTAL PAPER (q) | 46,267 | 53,524 | 56,005 |
| Paper per capita (q)* | 1.0 | 1.1 | 1.2 |
| Ecological certifed paper (%) | 71% | 73% | 85% |
*The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.
| 2019 | 2018 | 2017 | |
| TOTAL WASTE (q) | 52,504 | 55,718 | 61,145 |
| Waste per capita (q)* | 1.7 | 1.6 | 1.8 |
| Separate waste collection (%) | 81% | 79% | 75% |
*The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.