Data and performance
Economic data
| 2018 | 2017 | |
| Gross written premiums (€ mln) | 66,691 | 64,381 |
| Claims paid (€ mln) | 47,337 | 45,472 |
| Operating result (€ mln) | 4,857 | 4,713 |
| Net profit (€ mln) | 2,309 | 2,110 |
| Dividend per share proposed (€) | 0,90 | 0,85 |
| Total dividends proposed (€ mln) | 1,413 | 1,330 |
| Totale Asset Under Management (€ bln) | 488 | 487 |
| Regulatory Solvency Ratio | 216% | 207% |
| Taxes (€ mln) | 1,172 | 1,241 |
*2017 data have been restated in line with the current perimeter of consolidation. For further consideration, please see the Annual Integrated Report and Consolidated Financial Statements 2018.
Social data
| 2018 | 2017 | 2016 | |
| Italy | 12,926 | 12,970 | 13,090 |
| France | 6,855 | 7,145 | 7,594 |
| Germany | 9,972 | 11,467 | 12,424 |
| Austria, CEE and Russia* | 16,376 | 11,626 | 12,061 |
| International* | 19,450 | 22,700 | 23,105 |
| Investments, Asset and Wealth Management** | 1,821 | 1,860 | 1,866 |
| Group Holding and other companies*** | 2,699 | 3,081 | 3,113 |
| Discontinued Operations | 635 | 478 | 474 |
| TOTAL GENERALI GROUP | 70,734 | 71,327 | 73,727 |
*Central Eastern Europe (CEE) countries - Czech Republic, Poland, Hungary, Slovakia, Serbia/Montenegro, Romania, Slovenia, Bulgaria and Croatia - and Russia.
**Includes Spain, Switzerland, Americas and Southern Europe, Asia, Europ Assistance and Other companies (including, Generali Global Health and Generali Employee Benefits).
***Includes the main Group entities operating in investment advisory, asset management and financial planning.
**** includes the Parent Company’s management and coordination activities, including Group reinsurance, other financial holding companies and suppliers of international services not included in the previousgeographical areas.
| 2018 | 2017 | 2016 | |
| Manager | 1,902 | 1,816 | 1,781 |
| Employees | 52,516 | 52,339 | 53,498 |
| Sales force on payroll | 16,154 | 16,958 | 18,238 |
| Other | 162 | 214 | 210 |
| TOTAL GENERALI GROUP | 70,734 | 71,327 | 73,727 |
| 2018 | 2017 | 2016 | |
| Women on Board of Directors (%) | 38.4% | 38.4% | 38.4% |
| Female in top-executive position (%) | 11.5% | 11.0% | 13.0% |
| Female managers (%) | 25.3% | 23.9% | 23.0% |
| Females in all management positions, including junior, middle and senior management (%)* *For this KPI Managers are defined as people who manage at least one person, as defined for the Generali Managerial Acceleration Program. |
30.0% | ||
| Female employees (%) | 50.8% | 49.8% | 49.4% |
| Permanent female employees (%) | 49.3% | 48.4% | 47.9% |
| 2018 | 2017 | 2016 | |
| Permanent employees | 63,327 | 64,058 | 65,872 |
| Fixed-term employees | 7,407 | 7,269 | 7,855 |
| Full-time employees | 61,881 | 61,709 | 64,642 |
| Part-time employees | 8,853 | 9,618 | 9,085 |
| Employee hired | 9,236 | 7,361 | 10,269 |
| Employee turnover | 8,629 | 9,632 | 11,921 |
| Turnover rate (%) | 12.2% | 13.5% | 16.2% |
| Employees covered by collective bargaining agreements (%) | 93.1% | 83.1% | 79.3% |
| Workers represented by representative organizations of workers (%) | 98.1% | 91.7% | 91.9% |
| Workers represented in the European Works Council (%) | 79.4% | 80.6% | 80.6% |
| 2018 | 2017 | 2016 | |
| Training expenses (€ mln) | 55.8 | 54.7 | 61.2 |
| Average hours of training per capita | 35.4 | 33.2 | 37.3 |
| Trained employees (%) | 96.6% | 88.7% | 91.1% |
|
Employee satisfaction in the Global Engagement Survey* |
- |
80% |
- |
| Employees involved in performance management activities** | 99% | 86% | 61% |
* The figure is recorded every two years
** Data refers to Group companies equal to 54.743 employees (77,4% of the total), within the scope of the Group Performance Management process
| 2018 | 2017 | 2016 | |
| Number of injuries | 319 | 452 | 535 |
| Absenteeism rate due to illness (%) | 4.4% | 4.3% | 4.3% |
| Absenteeism rate due to injury (%) | 0.11% | 0.09% | 0.09% |
*Data refers to the following countries: Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland, covering 87,5% in terms of total gross direct premium.
| 2018 | 2017 | 2016 | |
| Funds allocated to the community (€ mln) | 12.9 | 12.3 | 14.6 |
| Socially Responsible Investments (€ bln)* | 33.2 | 33.9 | 27.3 |
| Direct investments by the Group's insurance companies which are subject to the Responsible Investment Guideline (€ bln)* | 289.4 | 296.1 | 285.0 |
| Premiums from products with a specific environmental value (€ mln)** | 1,796.2 | 676.0 | - |
| Premiums from products with a specific social value (€ mln)** | 10,651.2 | 11,272.0 | - |
*2017 and 2016 data have been restated following a change in methodology.
**Premiums from social and environmental products refer to companies that represent 94.4% of total gross direct written premiums contributing to the analysis. Their amount is hardly comparable with that of 2017 due to somemethodological improvements made during 2018.
| 2018 | 2017 | 2016 | |
| Number of clients (mln) | 61 | 57 | 55 |
| Number of exclusive distributors (thousand) | 155 | 155 | 151 |
Environmental data*
*Data refers to the scope of the Environmental Management System, which includes around 70 Group company sites and over 350 territorial offices in Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland.
| 2018 | 2017 | 2016 | |
| Total emissions (tCO2e) | 107,394 | 110,433 | 115,228 |
| Scope1 (tCO2e) | 23,824 | 24,418 | 21,477 |
| Scope2 (tCO2e) | 47,478 | 48,537 | 53,333 |
| Scope3 (tCO2e) | 36,092 | 37,478 | 40,418 |
| 2018 | 2017 | 2016 | |
| Total emissions (tCO2e) | 69,697 | 75,154 | 76,384 |
| Scope1 (tCO2e) | 23,824 | 24,418 | 21,477 |
| Scope2 (tCO2e) | 9,780 | 13,258 | 14,489 |
| Scope3 (tCO2e) | 36,092 | 37,478 | 40,418 |
| 2018 | 2017 | 2016 | |
| Total energy (GJ) | 715,593 | 731,815 | 754,979 |
| Energy per capita (GJ) | 21.4 | 21.7 | 22.2 |
| Electrical energy (GJ) | 398,503 | 410,767 | 449,144 |
|
Purchased renewable energy (%) |
89.30% | 73.20% | 76.20% |
| District heating (GJ) | 161,408 | 164,402 | 176,727 |
| Natural gas (GJ) | 75,741 | 79,214 | 79,292 |
| Diesel oil (GJ) | 9,040 | 9,609 | 8,178 |
| Self-produced by trigeneration (GJ) | 70,900 | 67,824 | 41,639 |
| Non-renewable energy consumption (GJ) | 359,734 | 430,941 | 412,776 |
| 2018 | 2017 | 2016 | |
| TOTAL MOBILITY (km) | 215,336,207 | 224,140,435 | 229,359,608 |
| Travel per employees (km) | 4,467 | 4,826 | 4,417 |
| Corporate car fleet (km) | 47,049,126 | 50,959,008 | 54,503,783 |
| Private car (km) | 83,922,819 | 88,607,352 | 89,984,397 |
| Airplane (km) | 45,399,567 | 42,515,160 | 46,600,585 |
|
long-haul (km) |
7,976,586 | 6,004,562 | 6,036,277 |
|
medium-haul (km) |
33,750,172 | 34,069,829 | 37,966,689 |
|
short-haul (km) |
3,672,809 | 2,440,769 | 2,597,619 |
| Train (km) | 38,964,695 | 42,058,915 | 38,270,842 |
|
high-speed (km) |
28,363,179 | 29,912,699 | 28,131,925 |
|
conventional (km) |
10,601,516 | 12,146,216 | 10,138,917 |
| 2018 | 2017 | 2016 | |
| TOTAL WATER (m3) | 604,493 | 637,530 | 525,630 |
| Water per capita (m3) | 18.1 | 18.9 | 15.4 |
| Water withdrawn for industrial use (m3) | 131,562 | 121,257 | 132,546 |
| 2018 | 2017 | 2016 | |
| TOTAL PAPER (q) | 53,524 | 56,005 | 59,284 |
| Paper per capita (q) | 1.1 | 1.2 | 1.2 |
| Ecological certifed paper (%) | 73% | 85% | 86% |
| 2018 | 2017 | 2016 | |
| TOTAL WASTE (q) | 55,718 | 61,145 | 70,524 |
| Waste per capita (q) | 1.6 | 1.8 | 2.1 |
| Separate waste collection (%) | 79% | 75% | 77% |