Data and performance
Economic data
| 2020 | 2019 | 2018 | |
| Gross written premiums (€ mln) | 70,704 | 69,785 | 66,691 |
| Operating result (€ mln) | 5,208 | 5,192 | 4,857 |
| Net profit (€ mln) | 1,744 | 2,670 | 2,309 |
| Total Asset Under Management (€ bln) | 664 | 630 | 488 |
| Regulatory Solvency Ratio | 224% | 224% | 217% |
| Taxes (€ mln) | 1,145 | 1,147 | 1,172 |
Social data
| 2020 | 2019 | 2018 | |
| Italy | 13,446 | 13,150 | 12,926 |
| France | 6,659 | 6,818 | 6,855 |
| Germany | 9,486 | 9,613 | 9,972 |
| Austria, CEE and Russia* *Austria, Czech Republic, Poland, Hungary, Slovakia, Serbia, Montenegro, Romania, Slovenia, Bulgaria, Croatia and Russia Regional Office |
17,477 | 17,563 | 16,376 |
| International** **Includes Spain, Switzerland, Americas & Southern Europe and Asia The reference perimeter has changed starting from 2019. |
13,475 | 13,133 | 19,450 |
| Investments, Asset and Wealth Management*** ***Includes the main Group entities operating in investment advisory, asset management and financial planning. |
2,203 | 2,188 | 1,821 |
| Group Holding and other companies**** ****Includes the Parent Company’s management and coordination activities, including Group reinsurance, other financial holding companies, suppliers of international services not included in the previous geographical areas, Europ Assistance and Generali Global Business Lines (including Generali Global Corporate & Commercial and Generali Employee Benefits). The reference perimeter has changed starting from 2019. |
9,898 | 9,471 | 2,699 |
| Discontinued Operations | - | - | 635 |
| Total Generali Group | 72,644 | 71,936 | 70,734 |
| 2020 | 2019 | 2018 | |
| Manager | 1,938 | 1,878 | 1,902 |
| Employees | 53,425 |
52,969 |
52,516 |
| Sales force on payroll | 16,913 | 16,830 | 16,154 |
| Other | 368 | 259 | 162 |
| Total Generali Group | 72,644 | 71,936 | 70,734 |
| 2020 | 2019 | |
| D&I Index* | 106% | 77% |
*The Group D&I index monitors the progress the Group is making towards achieving its ambitions in key diversity areas such as gender, generations and culture and inclusion.
The index refers to all relevant Group business units and countries where applicable on the basis of the priorities which are part of the index itself.
For further information please see our website
| 2020 | 2019 | 2018 | |
| Women on Board of Directors (%) | 38.4% | 38.4% | 38.4% |
| Women on Board of Statutory Auditors (%) | 66.7% | 66.7% | 66.7% |
| Female in top-executive position* (%) *In the Group Management Committee |
16.7% | 16.7% | 11.5% |
| Female manager** (%) **Identified as people who manage at least one person, as defined for the Generali Managerial Acceleration Program |
34.8% | 32.4% | 30.0% |
| Female employees (%) | 51.0% | 51.0% | 50.8% |
| Permanent female employees (%) | 49.8% | 49.7% | 49.3% |
| Gender pay gap (%)* | -13.9% | ||
| Equal pay gap (%)** | -2.8% | ||
| Accessibility gap to variable remuneration between females and males (%)*** | -5.1% |
In 2020 we started measuring the managerial positions in revenue-generating functions (e.g. sales), as of 31.12.2020 the 29% of such managers were female.****
*It is the percentage difference between females' and males' median base salary across the entire organization, regardless of the roles. The indicator refers to about 80% of the total number of our people.
**It is the percentage difference between females' and males' median base salary for comparable roles (belonging to the same job family and organizational level). The indicator refers to about 80% of the total number of our people.
***It is the difference in percentage between the accessibility rate to variable remuneration of females and males. The indicator refers to about 80% of the total number of our people.
****Figures referring to Group entities representing 95.9% of total GWP and 86.1% of total employees.
| 2020 | 2019 | 2018 | |
| Permanent employees | 65,919 | 64,671 | 63,327 |
| Fixed-term employees | 6,725 | 7,265 | 7,407 |
| Full-time employees | 64,037 | 62,935 | 61,881 |
| Part-time employees | 8,607 | 9,001 | 8,853 |
| Employee hired | 7,433 | 10,386 | 9,236 |
| Voluntary employee turnover | 7,020 | 8,225 | 8,629 |
| Turnover rate (%) | 9.7% | 11.4% | 12.2% |
| Employees covered by collective bargaining agreements (%)* | 95.6% | 95.2% | 93.1% |
| Workers represented in the European Works Council (%) | 79.5% | 78.8% | 79.4% |
*The figure refers to Group companies representing 81.3% of total employees.
| 2020 | 2019 | 2018 | |
| Training expenses (€ mln) | 58.8 | 60.3 | 55.8 |
| Average hours of training per capita | 34.2 | 36.4 | 34.2 |
| Trained employees (%) | 99.4% | 97.7% | 96.6% |
|
Employee satisfaction in the Global Engagement Survey* |
- | 82% | - |
|
Reskilled employees** |
52.0% | 19.7% | - |
|
Employees involved in performance management activities (%)*** |
99% | 99% | 99% |
| 2020 | 2019 | |
| Organizational Entities with Remote Working* | 83% | 62% |
*They are organizational entities where, in accordance with local laws and regulations, it is possible to adopt smart working through the application of a dedicated policy. The indicator also refers to organizational entities that are not included in the consolidation scope.
| 2020 | 2019 | 2018 | |
| Number of injuries | 127 | 277 | 319 |
|
Absenteeism rate due to illness and injury (%) |
3.8% | 4.5% | 4.5% |
*Data refers to the following countries: Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland, covering 86,2% in terms of total gross premiums.
| 2020 | 2019 | 2018 | |
| Funds allocated to the community (€ mln) | 12.0 | 12.2 | 12.9 |
| of which The Human Safety Net (€ mln) | 7.5 | 6.3 | 3.6 |
| Socially Responsible Investments (€ bln) | 41.5 | 35.5 | 33.2 |
| Direct investments by the Group's insurance companies which are subject to the Responsible Investment Guideline (€ bln) | 326.4 | 311.7 | 289.4 |
| New green and sustainable investments (€ mln) | 5,973 | 2,667 | |
| Premiums from products with a specific environmental value (€ mln)* | 1,557 | 1,359 | 1,289 |
| Premiums from products with a specific social value (€ mln)* | 15,373 | 13,865 | 11,422 |
*Premiums from social and environmental products refer to consolidated companies representing 99% of the Group’s total gross direct written premiums. As for premiums from environmental products, the premium from multirisk policies covering NATCAT events only refers to the NATCAT guarantee. If the premium cannot be split into green-related component and other components, only the premium from the policies which are predominantly providing a green coverage or service is reported.
| 2020 | 2019 | 2018 | |
| Number of clients (mln)* *They are either physical persons or legal entities that hold at least one active insurance policy and pay a premium to Generali accordingly, a banking product or a pension fund product |
66 | 61 | 61 |
| Number of exclusive distributors (thousand)** **They represent the sales force within traditional distribution networks |
165 | 156 | 155 |
Environmental data*
*Data refers to the scope of the Group Environmental Management System, which includes around 60 offices and over 350 local agencies in Austria, France, Germany, Italy, Czech Republic, Spain, Switzerland, where 45% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 65% of Group personnel. Data has been assured by Indipendent Auditors in accordance with the principle of ISAE 3000 Revised.
| 2020 | 2019 | 2018 | 2017 | |
| Total emissions (tCO2e) | 77,456 | 96,968 | 104,845 | 107,644 |
| Scope1 (tCO2e) | 17,719 | 20,536 | 21,275 | 21,629 |
| Scope2 (tCO2e) | 40,674 | 43,306 | 47,478 | 48,537 |
| Scope3 (tCO2e) | 19,064 | 33,126 | 36,092 | 37,478 |
Scope 1 emissions in 2019, 2018 and 2017 were redetermined (previously t 20.353 in 2019, t 23,824 CO2e in 2018 and t 24,418 CO2e in 2017). Modifications about 2017 and 2018 are due to the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total journeys, included in the calculation of emissions) and the car use for private reasons, excluded from the calculation of Group emissions (30% of total journeys). The 2019 update comes from a calculation methodology refinement which granted a better measurement of mileage and emissions of the Company car fleet in France.
| 2020 | 2019 | 2018 | 2017 | |
| Total emissions (tCO2e) | 43,541 | 60,129 | 67,147 | 72,365 |
| Scope1 (tCO2e) | 17,719 | 20,536 | 21,275 | 21,629 |
| Scope2 (tCO2e) | 6,759 | 6,466 | 9,780 | 13,258 |
| Scope3 (tCO2e) | 19,064 | 33,126 | 36,092 | 37,478 |
Scope 1 emissions in 2019, 2018 and 2017 were redetermined (previously t 20.353 in 2019, t 23,824 CO2e in 2018 and t 24,418 CO2e in 2017). Modifications about 2017 and 2018 are due to the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total journeys, included in the calculation of emissions) and the car use for private reasons, excluded from the calculation of Group emissions (30% of total journeys). The 2019 update comes from a calculation methodology improvement which granted a better measurement of mileage and emissions of the Company car fleet in France.
| 2020 | 2019 | 2018 | 2017 | |
| Total energy (GJ) | 615,139 | 697,626 | 715,593 | 731,816 |
| Energy per capita (GJ)* | 20.9 | 22.8 | 21.4 | 21.7 |
| Electrical energy (GJ) | 338,119 | 385,806 | 398,503 | 410,767 |
|
Purchased renewable energy (%) |
99% | 99% | 89.3% | 73% |
| District heating (GJ) | 161,029 | 171,520 | 161,408 | 164,402 |
| Natural gas (GJ) | 46,915 | 65,076 | 75,741 | 79,214 |
| Diesel oil (GJ) | 5,371 | 11,168 | 9,040 | 9,609 |
| Electrical energy self-produced by trigeneration (GJ) | 63,704 | 64,057 | 70,900 | 67,824 |
| Non-renewable energy consumption (GJ) | 277,766 | 314,511 | 359,734 | 430,941 |
*The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 65% of Group personnel.
| 2020 | 2019 | 2018 | 2017 | |
| Corporate car fleet (km) | 23,006,238 | 30,734,330 | 32,934,388 | 35,671,306 |
| Private car (km) | 23,646,250 | 79,006,182 | 83,922,819 | 88,607,352 |
| Airplane (km) | 4,910,444 | 42,944,248 | 45,399,567 | 42,515,160 |
|
long-haul (km) |
7% | 20% | 18% | 14% |
|
medium-haul (km) |
85% | 75% | 74% | 80% |
|
short-haul (km) |
8% | 6% | 8% | 6% |
| Train (km) | 8,334,075 | 40,879,122 | 38,964,695 | 42,058,915 |
|
high-speed (km) |
76% | 87% | 73% | 71% |
|
conventional (km) |
24% | 13% | 27% | 29% |
| Total mobility (km) | 59,897,007 | 193,563,882 | 201,221,469 | 208,852,733 |
| Total mobility per capita (km/employee)* | 1,277 | 4,232 | 4,174 | 4,333 |
Corporate car fleet distances in 2019, 2018 and 2017 were redetermined (previously km 32.345.986 in 2019, km 47,049,126 in 2018 and 50,959,008 in 2017). Modifications about 2017 and 2018 are due to the update of the methodology introduced in 2019 to harmonise at Group level the criteria for splitting the car use for business reasons (70% of total distances) and the car use for private reasons not attributable to the Group (30% of total distances). The 2019 update comes from a calculation methodology refinement which granted a better measurement of effective mileage of the Company car fleet in France.
*The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 65% of Group personnel.
| 2020 | 2019 | 2018 | 2017 | |
| Total water (m3) | 369,954 | 672,304 | 604,493 | 637,530 |
| Water per capita (m3)* | 12.6 | 22.0 | 18.1 | 18.9 |
*The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work.
| 2020 | 2019 | 2018 | 2017 | |
| Total paper (q) | 29,335 | 46,267 | 53,524 | 56,005 |
| Paper per capita (q)* | 0.6 | 1.0 | 1.1 | 1.2 |
| Environmentally certified paper (%) | 81% | 71% | 73% | 85% |
*The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work.
| 2020 | 2019 | 2018 | 2017 | |
| Total waste (q) | 30,439 | 52,504 | 54,718 | 61,145 |
| Waste per capita (q)* | 1.0 | 1.7 | 1.6 | 1.8 |
| Separate waste collection (%) | 84% | 81% | 79% | 75% |
*The comparability of per capita environmental performance related to 2017 and 2018 against 2019 and 2020 is limited: in 2019 a refinement of the calculation methodology has allowed a more precise analysis of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes in 2020 about 60 offices and over 350 local agencies, where 45% of Group personnel work.