Code of conduct
The Generali Group Code of Conduct – approved by the Assicurazioni Generali S.p.A Board of Directors on 14 December 2012 – is our reference text and we ask for it to be put into practice and followed as a matter of course, not only to improve our working relationships, but also to strengthen our employees’ sense of belonging, in addition to strengthening our Group's appeal for those who share the same principles.
As such, our Code of Conduct is a point of reference for our consultants, suppliers, agents, etc. and this is why we have chosen to translate it into the languages of all the countries in which we operate. Please find below the translations of the Code of Conduct applicable in the countries where the Group operates:
Our Code sets out the behaviour that must be adopted, and provides specific guidance on conduct relating to: the promotion of diversity and inclusion, protection of company assets, prevention of conflicts of interest, corruption and bribery, financial reporting and handling of confidential information, money laundering, terrorist financing and international sanctions.
We want people to feel free to be able to ask questions and to report potentially critical situations.
We guarantee the utmost confidentiality and we protect anyone against unfair action or retaliation who has reported ethical doubts in good faith or who has worked on investigations launched following the reporting of an allegation. Retaliation is viewed as a violation of our Code and is punished with sanctions that, in the most serious cases, may involve the termination of the employment relationship. In addition to these safeguards, where permitted by law, we also investigate anonymous allegations.
In 2017, 149 were made via helpline. Of these 69 (46%) have been substantiated so far leading to the adoption of disciplinary measures, dismissal or the termination of contracts, depending on the party involved (employee/business partner) and the severity of the event. Specifically, 74 allegations related to business conduct issues, 36 to discrimination and similar, 22 to instances of corruption (including embezzlement, bribes and conflicts of interest), 13 to data protection and 4 to other issues.
A small number of instances of fraud committed by employees or business partners of Group companies were detected and managed in different ways.
Reporting of concerns (whistleblowing)
We encourage people to report any concerns about anything they consider to be in breach of our Code:
- by post: Group Compliance - Business Integrity - Piazza Cordusio 2, 20123 Milan.
- by freephone numbers or web forms for all the countries we operate in via www.compliancehelpline.generali.com
For detailed information on how concerns are handled see the “Process on managing reported concerns”
TRAINING ON THE CODE OF CONDUCT
- In 2017, 60,921 employees have completed the Code of Conduct training courses and 33,000 employees have completed the Code of Conduct Refresher training course.