Code of conduct
The Generali Group Code of Conduct, together with our Values (Value our people, Deliver on the promise, Be open, Live the community) constitutes the foundation of the Group’s cultural identity aimed at delivering long-term success and sustainability, to contribute positively to the well-being of all stakeholders and, ultimately, to realize the purpose of enabling people to shape a safer future by caring for their lives and dreams.
Our Code sets out the behaviours that must be adopted, and provides specific guidance related, for example, to: the promotion of fair conduct of business, diversity and inclusion, sustainability, personal information and privacy, fair competition and antitrust, the prevention of conflicts of interest, bribery and corruption, money laundering, terrorist financing and international sanctions violations. It states the right to be treated fairly and without discrimination as well as to work for an organization that consistently promotes and rewards work ethics.
Our Code of Conduct is adopted also by our joint ventures and constitutes a point of reference for our consultants, suppliers, agents, etc.
Please find below the translations of the Code of Conduct applicable in the countries where the Group operates:
We want people to feel free to ask questions and to report any concerns about a practice or conduct considered as inappropriate or inconsistent with the law, the Code of Conduct or other internal regulation.
Reporting of concerns (whistleblowing)
We encourage people to report any concerns through the following channels:
- by post: Group Compliance - Business Integrity - Via Machiavelli, 3, 34132 Trieste.
- by freephone numbers or web forms for all the countries we operate in via generalihelpline.ethicspoint.com
For detailed information on how concerns are handled see the “Process on managing reported concerns”
We guarantee the utmost confidentiality and, where permitted, we also accept anonymous reporting.
Generali Group is strongly committed to maintaining a work environment free of harassment - including sexual and non-sexual - intimidation, discrimination and retaliation for engaging in protected activities such as reporting violations or participating in an investigation pertaining to alleged violations of the law, the Code or other internal regulation.
As outlined in our Code of Conduct, the Group ensures a stimulating work environment, free of any kind of discrimination or harassment. Employees must treat one another with respect, avoiding conducts that may hurt someone else’s dignity. Managers must create and promote a welcoming and supportive environment, where integrity, respect, cooperation, diversity and inclusion are effectively pursued. This approach explicitly prohibits sexual and non-sexual harassment and has zero tolerance for discrimination. As for all the other violations of the Code, also in case of discriminatory behaviour or harassment the defined escalation process must be followed (see above) and when it is appropriate the corrective or disciplinary actions are taken including termination of employment and may also result in civil and/or criminal sanctions, in accordance with local law and internal regulations.
The Group strictly prohibits any form of retaliatory action against employees who raise issues or ask questions, make reports, participate in an investigation, refuse to participate in suspected improper or wrongful activity. The retaliation is considered a form of misconduct. Any identified retaliation action is subject to disciplinary actions up to employment termination.
In 2020, 100 allegations were received by the Compliance Function, with the main topics broken down as follows: business conduct issues such as corporate ethics culture (41), work environment, diversity and inclusion – harassment and discrimination (15), distribution (11), bribery and corruption (4), internal frauds perpetrated by administrative personnel or intermediaries (12), assets and business data protection (5), workspace (3), customer data privacy (2), outsourcing (1), external fraud (2), IT systems (1), fit & proper (1), market disclosure (1), money laundering (1).
114 allegation have been closed in 2020, of which 68 substantiated leading to the adoption of the following measures: warning (22); dismissal or termination of the contract (21); review of policy/procedure (12); training (5); disciplinary measures other than termination (4), resignation (4).
The monetary value of damages stemming from the above cases in considered negligible.
TRAINING ON THE CODE OF CONDUCT
- Trainings on discrimination and harassment in the workplace are provided with specific and local initiatives and it is covered by our trainings on the Group Code of Conduct. As of the end of 2020, 53,511 employees (including any part-time) have completed a Code of Conduct training.