Generali SpA

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Stakeholder engagement

The map included the main categories of stakeholders - both internal and external to the Group. In particular, we considered stakeholders for whom the Group has responsibility, as well as those that can influence the Group’s performance.Their proximity, significance and authority were also considered.

For each group of stakeholders, the main channels for listening and dialogue made available by the Group are listed, mapping the activities carried out by various corporate departments with the aim of understanding stakeholders’ needs and expectations, and to communicate the results achieved and programmes promoted to ensure the sustainable development of Generali’s activities. Responsibility for the relationship with the various stakeholders is widespread throughout the entire Group and is an element that requires constant monitoring as part of our day-to-day activities.

Method of dialogue

  • Engagement survey every two years
  • Individual performance assessment interviews and sharing of career development goals
  • Meetings with trade unions and workers’ representatives
  • Engagement activities connected with business ethics and reflection on the company culture
  • Corporate volunteering
  • Intranet and Group portal
  • Brand surveys and surveys to monitor satisfaction levels
  • Market research
  • Dialogue with consumer associations
  • Communication channels dedicated to clients (web, chat, email and freephone number)
  • Satisfaction surveys
  • Roadshows with sales networks
  • National and local meetings and conventions
  • Workshops
  • Channels of communication dedicated to agents and distributors (web, chat and email)
  • National and local meetings and conventions
  • Workshops
  • Communication channels dedicated to suppliers (web, email)
  • Annual General Meetings
  • Meetings and interviews with analysts, investors and proxy advisors
  • Interviews on the relevance of material issues
  • Company points of contact dedicated to financial investor relations
  • Participation in multi-stakeholder meetings to promote the sustainability of the business
  • Meetings with representatives of NGOs, institutions and civil society associations
  • Interviews on the relevance of material issues
  • Press conferences
  • Web and app for mobile devices
  • Company points of contact dedicated to relations with the media and institutions