Generali SpA

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Focus on rehabilitation

In Germany, specific initiatives have been put in place to manage claims by people who have suffered serious injuries using the case management methodology, which provides the most appropriate means to ensure the best rehabilitation and reintegration into the workplace as an alternative to traditional financial compensation.

The service is managed by the claims management department and consists of monitoring the medical care received in order to proactively intervene, assign the best specialists and ensure more effective care, in collaboration with external medical treatment and rehabilitation experts.

The success of the service is due to the centralised claims management process, the medical expertise, timely intervention, information systems and the external system of specialised facilities that provide support to victims of accidents