We provide a working environment that is free from any form of discrimination, harassment, intimidation or bullying, and we promote diversity and inclusion, because we believe that cooperation between people with different skills, perspectives,
backgrounds and cultures is a key element to enabling business growth and innovation.
We also recognise our employees' right to freedom of association and collective bargaining, and do not tolerate any form of illicit work or
exploitation, or compulsory, forced and child labour.
The fundamental rights of employees are also reiterated in the European Social Charter, prepared in conjunction with the Group's European Works Council.
To increase awareness of fundamental human rights, we run an online training
course on this topic, lasting an hour and a half; in 2014, 35,377 people took
the course - 45.1% of total Group employees.
Compliance with the core international standards of the International Labour
Organisation (ILO) is monitored by the Group Social Responsibility function, which
sends a written questionnaire to Group companies across the world on an annual
In 2014, this monitoring covered 91.6% of the Group’s workforce, and generated
the following results:
child labour: there are no Group employees under 16 years of age;
forced labour: the are no cases of compulsory or forced labour, or any other irregular form
of labour in the Group;
non-discrimination: three cases of discrimination were reported againstemployees;
freedom of association and collective bargaining: 84.4% of employees work in Group companies where there is employee representation;
75.4% of employees are covered by collective bargaining agreements and, where
these are notin force, employees are hired through a formal written employment
contract; 3.1% of Group employees work at companies located in countries where
there are legal restrictions on freedom of association and collective bargaining.
How to report a suspected breach
Alleged human rights breachescan be reported - anonymously where permitted by
law - through the channels set out in the Code of Conduct.