In this page we show some tables of Clients in countries included in the Sustainability Report Area for 2009 and 2010.
Policies by line of business
The table herebelow shows the total number of policies for individual and collective
life and non-life portfolio policies.
|
|
Life |
Healt |
Motor |
Other non-life lines |
|
* |
2009 |
2010 |
2009 |
2010 |
2009 |
2010 |
2009 |
2010 |
|
IT |
5,269,911 |
5,246,556 |
305,271 |
281,397 |
6,721,757 |
6,688,248 |
5,118,138 |
5,038,277 |
|
AT |
1,115,273 |
1,107,485 |
749,619 |
759,117 |
2,279,934 |
2,363,921 |
3,974,103 |
4,033,544 |
|
FR |
2,265,254 |
2,106,379 |
890,558 |
809,942 |
2,105,100 |
2,049,767 |
2,708,985 |
2,729,755 |
|
DE |
12,376,488 |
12,247,542 |
1,487,503 |
1,576,159 |
4,591,268 |
4,513,231 |
12,598,035 |
12,739,156 |
|
cz |
2,013,647 |
1,825,249 |
446,124 |
397,433 |
2,487,879 |
2,303,093 |
4,020,700 |
3,759,711 |
|
ES |
629,604 |
614,998 |
89,539 |
87,708 |
1,184,650 |
1,094,614 |
1,663,880 |
1,753,052 |
|
CH |
502,414 |
522,273 |
70,459 |
71,766 |
343,626 |
362,861 |
479,114 |
487,606 |
|
Tot. |
24,172,591 |
23,670,482 |
4,039,073 |
3,982,522 |
19,714,214 |
19,375,735 |
30,562,955 |
30,541,101 |
|
% |
30.8% |
30.5% |
5.2% |
5.1% |
25.1% |
25.0% |
38.9% |
39.4% |
* IT=Italy; AT=Austria; FR=France; DE=Germany; IL=Israel; CZ=Czech Republic; ES=Spain;
CH=Switzerland.
Complaints by line of business
The table herebelow shows the total number of complaints by line of business.
|
|
Complains
life policies |
Complains
|
Complains
motor policies |
Complains
|
|
* |
2009 |
2010 |
2009 |
2010 |
2009 |
2010 |
2009 |
2010 |
|
IT |
37.0% |
33.4% |
5.2% |
5.8% |
45.4% |
47.2% |
12.4% |
13.7% |
|
AT |
9.4% |
4.6% |
13.4% |
5.2% |
21.9% |
10.2% |
55.3% |
80.1% |
|
FR |
56.1% |
43.0% |
4.1% |
5.1% |
10.5% |
16.4% |
29.3% |
35.5% |
|
DE |
54.0% |
48.7% |
2.7% |
2.8% |
17.3% |
24.7% |
25.9% |
23.8% |
|
ES |
5.2% |
5.0% |
15.0% |
8.3% |
7.5% |
17.8% |
72.4% |
69.0% |
|
CH |
10.0 |
5.8% |
11.3% |
14.0% |
65.0% |
64.0% |
13.8% |
16.3% |
|
Tot. |
47.7% |
42.8% |
3.8% |
3.8% |
25.0% |
30.2% |
23.5% |
23.2% |
* IT=Italy; AT=Austria; FR=France; DE=Germany; IL=Israel; ES=Spain; CH=Switzerland.
Bank complaints
The table herebelow shows the total number of bank complaints.
|
|
Received |
Accepted |
Accepted/received
|
|
* |
2009 |
2010 |
2009 |
2010 |
2009 |
2010 |
|
IT |
501 |
448 |
137 |
115 |
27.3% |
25.7% |
|
AT |
102 |
133 |
102 |
129 |
100.0% |
97.0% |
|
DE |
10,586 |
8,8076 |
3,407 |
2,496 |
32.2% |
28.3% |
|
CH |
243 |
82 |
89 |
19 |
36.6% |
23.2% |
|
Tot. |
11,432 |
9,470 |
3,735 |
2,759 |
32.7% |
29.1% |
* IT=Italy; AT=Austria; DE=Germany; CH=Switzerland.
|
