In the non-life lines of business, the efficiency and effectiveness of the service
are mostly measured upon settlement of damage claims. In some countries, the Group is equipped with common facilities to optimise
claim management and settlement.
In the Group companies, including the Sustainability Report area, the number
of overall claims reported in 2010 exceeded 9.4 million (+3.3 % on 2009).
Nearly 8.7 million claims were settled by payment (+3.9% on 2009), total payouts amounting to more than 11 billion euros (+2.4%
on 2009).
Non-life claims
|
|
Claims reported |
Claims settled |
Sums paid
(values in thousand of euros) |
|
* |
2009 |
2010 |
2009 |
2010 |
2009 |
2010 |
|
IT |
2,103,941 |
2,149,730 |
1,903,131 |
1,933,814 |
4,825,154.1 |
4,715,975.1 |
|
AT |
866,603 |
815,784 |
885,456 |
884,210 |
923,300.0 |
942,660.0 |
|
FR |
718,830 |
737,905 |
707,599 |
727,347 |
1,478,065.5 |
1,734,306.2 |
|
DE |
3,506,766 |
3,647,577 |
2,954,247 |
3,056,238 |
2,595,188.9 |
2,624,552.8 |
|
IL |
n.a. |
n.a. |
58,048 |
52,091 |
205,010.3 |
189,598.3 |
|
ES |
1,701,309 |
1,838,980 |
1,616,859 |
1,781,933 |
983,380.1 |
1,003,364.0 |
|
CH |
226,536 |
236,460 |
222,485 |
236,534 |
325,375.0 |
392,418.2 |
|
Tot. |
9,123,985 |
9,426,436 |
8,347,825 |
8,672,167 |
11,335,474.0 |
11,602,874.7 |
* IT=Italy; AT=Austria; FR=France; DE=Germany; IL=Israel; ES=Spain; CH=Switzerland.
|
